Epitec
POSITION:
Social Media Specialist
JOB TYPE:
Contract
LOCATION:
Hybrid-- primarily remote, but onsite as needed, must live near Dearborn, MI
REQUIRED EXPERIENCE FOR Social Media Specialist
Social Media Specialist is the frontline to ensuring customers and fans are responded to and engaged with in a timely manner. This individual will have access to tools that will enable her/him to provide the best customer service.
They monitor all the social media platforms that GM engages with, so when a customer asks a question or posts a complaint they will answer/resolve. They do NOT create social media content, the marketing team does that. They want customer service but doesn't have to be call center. Any prior social media exp is huge plus, people with degrees in journalism, communications related tend to be a good fit.
General Purpose: Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.
Major Job Duties and Responsibilities
• Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
• Create and manage cases for customers needing more complex assistance.
• Manage existing case load, complete follow-up tasks and achieve operational metrics.
• Adhere to standard work processes and contribute to efficiencies and improvements when possible.
• Proactively identify sales leads and educate in-market customers on product functionality and services.
• Effectively and accurately document customer interaction
• Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
• Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
• Provide exceptional customer-centric service to all internal and external customers.
• Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
• Utilize correct tools to efficiently manage concurrent activities.
Required Skills/Experience
• 1 (+) year experience in customer service related profession
• Computer navigation and typing proficiency
• Strong reading comprehension and written communication skills
Hours can include: (Must be flexible)
Sunday – Thursday 6:00 AM - 10:00 PM
Tuesday – Saturday 6:00 AM - 10:00 PM
Why should you choose Epitec?
We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.
How is Epitec different?
Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.
What is the result?
Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.
...Participate in meetings with stakeholders, business users, and engineering teams to understand and project UI requirements. Design wireframes and interactive prototypes and user-friendly designs that support complex business processes. Work on various stages...
...Description HealthPartners is hiring a Provider Network Operations Analyst. This role p romotes and supports provider network related activities within our division and within the organization to ensure HealthPartners provider networks meet sales regulatory marketing...
...or even just a place where people come to work. It is a place that fosters community,... ...place that every employee is proud to call home. Because at Schaefer Ad Co. we are more than... ...included)~ Bachelors degree in Marketing/Communications ~ A thirst for learning,...
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent...
Are you a confident communicator who thrives on helping others and closing deals? Do you want a role where your hustle is rewarded, your work has purpose, and your future is bright? Join our top-performing inside sales team at College HUNKS Hauling Junk & Moving , where...