PingOne Cloud Engineer Job at Openkyber, Georgia

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  • Openkyber
  • Georgia

Job Description

Role: Genesys Cloud Contact Center Engineer Tier III

Location: Remote

Hourly Rate: $55/hr W2 + benefits

Required Skills:
  • Core Platform & Certifications Genesys Cloud CX Professional Certification
  • Genesys Cloud AI Digital Bots & Knowledge Certification
  • Genesys Cloud Developer or Architect Certification
  • Hands-on experience with: Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)
  • Digital Bots: Development, deployment, testing & optimization
  • Knowledge Workbench, Optimizer, Portal
  • Intent Miner / Intent Management
  • Architect flow integration with bots & AI
  • Genesys Cloud APIs & platform integrations
  • Agentic AI & Generative AI Skills
  • Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
  • Prompt engineering & system prompt tuning
  • RAG pipelines & vector databases
  • LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
  • AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
  • Familiarity with MCP framework (Genesys agentic roles)
  • Generative AI applications for CX automation
  • Programming & Full-Stack Development Python (AI/ML scripting & backend)
  • JavaScript / TypeScript (front-end & full-stack)
  • Go (backend services for Genesys Innovation roles)
  • Node.js + React.js RESTful API design & microservices architecture
  • Cloud, DevOps & Infrastructure AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
  • Kubernetes & Docker (containerization & orchestration)
  • CI/CD pipelines, automated testing, Terraform
  • Cloud-native scalable AI application deployment
  • CX / Contact-Center Domain Expertise Conversational AI / Natural Language Understanding (NLU)
  • Omnichannel customer journey orchestration
  • Voice AI & multimodal interfaces
  • Bot insights, analytics & performance optimization
  • Additional Keywords Responsible AI / AI governance & compliance
  • Full-stack AI application development on Genesys Cloud
  • Integration of AI agents with Genesys Copilot & routing
  • Production troubleshooting & optimization of agentic systems
Ideal Candidate Summary: A professional with Genesys Cloud certifications, strong Agentic AI & Generative AI expertise, full-stack development skills, and experience deploying cloud-native AI solutions for CX automation.

For applications and inquiries, contact: hirings@openkyber.com

Job Tags

Hourly pay, Remote work

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