Job Description

Overview

Dispute Arbitrator

The Dispute Production Associate is responsible for analyzing and finalizing the dispute process in accordance with published Dispute Policies and Operation Regulations. A core focus is to mitigate risk through rigorous control execution and assisting with special projects as assigned. The associate will drive innovation through strategic process offering solutions that will enhance our dispute experience for all payment partners. Additionally, the associate will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. 

Responsibilities:

• Review's and decisions Dispute Arbitration cases by analyzing Issuer and Acquirer documentation and performing actionable steps to finalize the dispute process in accordance with Dispute Policies and Regulations

• Mitigates risk through monitoring system applications to assess the effectiveness of team controls and escalates inquiries as needed

• Assists with special projects and assignments by partnering with other business units and the Dispute Operation team to improve workflows

• Demonstrates the ability to be innovative by proactively offering solutions and providing enhancements within the job flow to enhance the Issuer and Acquirer experience

Basic Qualifications:

• High school diploma, GED or equivalent certification

• At least 2 years of experience in credit card disputes processing, investigations or analytics 

Preferred Qualifications:

• Associate’s or Bachelor's Degree in Business, Finance or Marketing

• 4+ years of experience in credit card disputes processing, investigations or analytics 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $69,100 - $78,900 for Dispute Arbitrator

Riverwoods, IL: $62,900 - $71,800 for Dispute Arbitrator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Tags

Full time, Part time, Local area

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