KOMOJU (by Degica) is Japan’s leading cross-border payment gateway, powering payments for global brands like Steam and TikTok. We help thousands of merchants expand into Japan, Asia and more with a seamless payments experience—through developer-friendly APIs and plug-ins for platforms like Shopify and Wix.
We’re looking for a commercially minded Customer Success Manager who’s excited to build strong relationships, maximize account value, and uncover new business opportunities within our growing merchant base. You’ll be a key driver of revenue growth through upsell , cross-sell , while also supporting the day-to-day success of our customers on the KOMOJU platform.
This is a great opportunity for someone who enjoys a hybrid of customer care and sales , and who thrives in a fast-paced, international environment.
Why You Should Join
What You’ll Do
Manage a portfolio of SMB to large-sized merchant accounts as their trusted “KOMOJU” point of contact
Uncover and drive growth opportunities through cross-sell and upsell of new features, products (terminals, KOMOJU Card & more), services, and payment methods
Act as a strategic advisor by understanding merchant goals and aligning them with KOMOJU’s offerings
Conduct regular check-ins to highlight performance insights, share updates, and support expansion
Partner cross-functionally with Sales & Marketing, Product, Support, and Engineering to deliver solutions and improve customer experience
Collaborate on campaign initiatives to drive feature adoption and revenue growth
Maintain accurate records in our CRM, including product usage, opportunities, and merchant feedback
Requirements:
5+ years of experience in Customer Success, Account Management, or a related role within fintech, payments, SaaS, or IT
Proven ability to manage commercial relationships and drive account growth through upselling and cross-selling
Native-level Japanese and business-level or higher English communication skills.
Strong analytical mindset with a data-driven approach to identifying and acting on growth opportunities
Proficient in CRM tools such as HubSpot or Salesforce
Self-starter with high ownership, able to thrive in a fast-paced, cross-functional, and remote-friendly environment
福利厚生
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