Job Description

Job description:

About The KRE Group

Founded in 1979 and headquartered in Jersey City, NJ, The KRE Group is a full-service real estate investment and management company with properties across New York, New Jersey, and Pennsylvania.

We specialize in creating high-quality living environments and delivering exceptional resident experiences across our communities. With a growing portfolio and a strong reputation in the industry, we are committed to excellence, innovation, and service.

Position Overview:

We are seeking a professional, service-driven Concierge to join our team and serve as the first point of contact for residents, guests, and visitors.

In this role, you will create a welcoming environment while supporting day-to-day front desk operations, assisting residents, managing packages, and ensuring the lobby and common areas reflect the highest standards of presentation.

This is a great opportunity for someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in delivering exceptional customer service.

What You’ll Do:

• Greet residents, guests, and visitors with a warm, professional, and welcoming demeanor
• Assist residents with general inquiries, service requests, and building information
• Provide recommendations for local dining, transportation, and neighborhood amenities
• Create a positive and hospitality-driven environment at all times

Support Front Desk Operations:

• Answer and direct incoming calls professionally and efficiently
• Maintain visitor logs, front desk records, and building documentation
• Coordinate communication between residents and property teams (management, maintenance, leasing)
• Perform light administrative tasks such as filing and organizing records

Manage Packages & Deliveries:

• Receive, log, and organize incoming packages and deliveries
• Notify residents and distribute packages in a timely manner
• Maintain an organized and secure package room

Maintain Building Presentation:

• Ensure the lobby and front desk areas are clean, organized, and presentable
• Monitor common areas and report any maintenance or housekeeping concerns
• Support resident events and community engagement efforts when needed

Collaborate & Support Operations:

• Act as a liaison between residents and internal teams
• Escalate concerns or issues to management when appropriate
• Assist sister properties when needed
• Support front desk coverage during busy periods or staffing adjustments

What We’re Looking For

• 1+ year of customer service, hospitality, or front desk experience preferred
• Strong communication skills (both verbal and written)
• Professional, polished, and service-oriented demeanor
• Highly organized with strong attention to detail
• Ability to multitask and stay composed in a fast-paced environment
• Comfortable using basic office equipment and computer systems
• Team player with the ability to work independently when needed
• Flexible schedule, including evenings, weekends, and holidays

Physical Requirements

• Ability to sit or stand for extended periods
• Ability to lift and move packages up to 25–30 lbs occasionally
• Ability to move throughout the property as needed

Why Join KRE?

• Work in a dynamic and growing real estate organization
• Be part of a team that values service, professionalism, and community
• Opportunity to grow within a well-established property management company

Additional Information

The KRE Group conducts background checks and MVR checks (if applicable) as a condition of employment.

The KRE Group is an Equal Opportunity Employer (EOE/AA Employer/Vets/Disability).

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